Career Details
Full-Time Winter Garden Posted on 8/8/2025
Join a mission-driven team where your work truly matters.
We’re looking for a compassionate, dependable, and motivated Customer Service Representative to support our walk-in customers and help them access the medical equipment and supplies they need. Whether you"re assisting with a product demonstration, custom fitting, or order processing, you"ll play a key role in improving lives every day.
We offer:
- Benefits
- Health, Vision, Dental, Disability Insurance, Life Insurance, 401k, Aflac
- On-the-job training
- A supportive team environment
This is an on-site, full-time (8-5) position at our Winter Garden Location
13000 W Colonial Dr, Winter Garden, FL 34787
- MUST PASS DRUG TEST INCLUDING CANNABIS- this is a drug-free workplace
- LEVEL 2 BACKGROUND SCREENING CLEARANCE REQUIRED BEFORE HIRE
- Candidates must not have any felony convictions to be eligible for employment
$18 - $21 an hour plus benefits
Responsibilities
- Stay physically engaged- embrace a physically engaging role involving regular stooping, bending, lifting, and reaching as you assist with equipment and maintain store organization
- Report directly to the Customer Service Supervisor and maintain open, effective communication with both customers and team members
- Learn equipment and product lines inside and out so you can confidently educate and guide customers
- Greet every visitor with a smile and handle all necessary documentation to ensure a smooth experience
- Gain expertise in a variety of medical supplies and confidently demonstrate and instruct customers on their proper use
- Get hands-on with custom fittings for support hose, braces, orthotics, and more, ensuring each customer gets exactly what they need
- Field customer questions and concerns, and either provide accurate answers or guide them to the right source
- Operate the cash register efficiently and accurately while delivering friendly service
- Interact with customers and coworkers with professionalism, accuracy, and care
- Manage all forms and documentation related to orders, deliveries, and pickups promptly
- Accept telephone orders from various agencies and customers with attention to detail
- Make follow-up calls to verify satisfaction and offer continued support
- Keep the store clean, organized, and inviting for everyone who walks in
- Replenish sold or used items to maintain a fully stocked inventory
- Uphold strict confidentiality on all patient files and information
- Submit prior-authorizations accurately and ensure complete documentation for billing
- Work with the purchasing agent to keep essential equipment and supplies in stock
- Participate in monthly team meetings and training to sharpen your skills and strengthen team connection
- Take on other tasks as assigned, which may occasionally include attending events or functions outside of normal business hours
Qualifications
- High school diploma
- Medical background preferred
- Sales experience preferred
- Must be computer literate
- Must maintain a current, valid Florida driver’s license.
- Knowledge of funding resources as it related to your department, such as, Medicare, Medicaid, Private Insurance, V.A.
- Ability to sit/stand for long periods of time
- Must have tb QuantiFERON test or chest x-ray
- Must be able to obtain and keep a level 2 background screening clearance
IN ACCORDANCE WITH OSHA EXPOSURE GUIDELINES, PLEASE BE ADVISED THAT YOUR JOB IS A CATEGORY II POSITION, YOUR NORMAL WORK ROUTINE INVOLVES NO EXPOSURE TO BLOOD, BODY FLUIDS OR TISSUES, BUT EXPOSURE TO POTENTIAL EXPOSURE MAY BE REQUIRED AS A CONDITION OF EMPLOYMENT. APPROPRIATE PROTECTIVE MEASURES ARE READILY AVAILABLE TO EVERY EMPLOYEE.